Complaints Procedure

The person within the firm to contact if you wish to make a formal complaint about any aspect of the service you have received from the firm is Christopher Burgon.

A complaint can be made by telephone, email or letter. As a client of the firm you should already have our telephone number and postal address. If not, these are available on our website, www.christopherburgon.co.uk. Christopher Burgon’s direct email address is cb@christopherburgon.co.uk.

You will receive a written acknowledgement of your complaint within two working days.

We will seek to resolve your case within eight weeks of our acknowledgement.

We will inform you as soon as possible, if there will be any prejudice or disruption to your case in dealing with your complaint.

You will not be charged for any time spent in resolving your complaint.

We will take reasonable steps to investigate your complaint thoroughly. We may ask you for further information or clarification to assist us in this process.

We will notify you in writing of our decision, the reasons for that decision and our proposed remedy to your complaint within the eight week time limit.

If it not possible to resolve your complaint, you have the right to complain to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007, that deals with legal services complaints.

You have six months from the date of our final letter in which to complain to the Legal Ombudsman. The contact detialso f the Legal Ombudsman are set out here:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333

Email address: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

Other alternative dispute resolution providers also provide services appropriate to resolving an outstanding dispute.